Booking and Reservations made with Simba Africa Expeditions, a company registered under the company of registrar in Uganda. we are a premium tour company specialized in tours and safaris in Uganda, Rwanda, Kenya and Tanzania
Booking your holiday
To make a safari booking the customer should complete, sign and send in a booking form with a deposit of 50% of the safari cost requested or the full amount of the booking is made within four weeks of departure. The booking is accepted, and the contract made when the Company issues a confirmation invoice, which is usually within twenty-four hours of receiving the booking form.
Payments
Payment of all confirmation invoices must reach the company no later than four weeks prior to departure.
Amendments and cancellation
The company will make every effort to assist you if you wish to alter your arrangements. Requests for an amendment must be in writing, signed by the signatory of the booking form. If the Company is successful in making your requested amendment, then you must pay an amendment charge of 50% per booking, If the Company is not successful then there will be no charge.
Cancellations
All cancellations must be advised in writing and signed by the signatory of the booking form. Cancellations are effective on the day that they are received by the company. Recorded delivery is strongly recommended. The following cancellation charges (together with holiday insurance premium) will be payable, depending on the number of days prior to departure, Simba African Expeditions will refund 100% of the deposit if we cancel your trip, and the following cancellation terms follow upon cancellation by a client.
- More than 31 days -0% of total holiday cost
- 30 to 21 days -25% of total holiday cost
- 20 to 15 days -30% of total holiday cost
- 14 to 2 days -50% of total holiday cost
- 48 hrs. or less before arrival -75% of total holiday cost
NB: But after a Gorilla / Chimpanzee tracking permit has been secured, we don’t guarantee its refund as we have to try our level best to sell it out to other customers if they become available. Simba African Expeditions cannot accept liability or responsibility for any alteration, delay or cancellation caused by war or threat of civil war, civil strife, natural disaster, terrorism, industrial disputes, fire bad weather, sickness, the act of government or public authorities or other circumstances amounting to force majeure and or Acts of God.
Methods of Payments.
We do accept wire transfers or Bank to Bank payments which take 3-4 working days for the money to get into our account. Details of the bank account are only available to our client during the booking process. AND we also accept credit card payments where we send you an e-payment link to use your credit card or click on the visa logo on our website. NOTE, this payment system attracts a 3.5% charge on the Total amount transferred as commission to the credit card company. If you wish to pay by credit card, kindly let us know in advance.
Cancellation by the company
If you fail to pay the balance of the holiday price at least eight weeks (fifty-six days) before departure, the company will treat your booking as cancelled and levy the cancellation charge as set out in the paragraph above. If the company is obliged to cancel your holiday under any other circumstances before departure, the company will use its best endeavors to offer alternative arrangements at no extra cost to you or offer a substitute package of lower quality and you may recover from the company the difference in cost or have repaid to you as soon as possible all monies paid by you. In addition, unless the cancellation has been caused by force majeure the company will pay you compensation as set out in a paragraph.
Company liability
We accept responsibility for ensuring that your travel arrangements, which you booked with us are supplied as described in our printed material and the services offered to reach a reasonable standard. If any part is not provided as promised, we will pay you the appropriate compensation if this has affected the enjoyment of your travel arrangements.
We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees, agents and suppliers, whilst acting within the scope of / or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances.
In respect of the services provided by air or sea carriers, our liability in all cases shall be limited in the manner provided by international conventions and conditions of carriage of our suppliers. Copies of these conventions and conditions of carriage are available on request.
Operational decisions may be taken by air or sea carriers and airports and ferry terminals resulting in delays, diversions or rescheduling, over which our company has no control. When such changes are made, our company will endeavor to minimize any inconvenience.
Customer Care
If you have a problem during your holiday, please inform the relevant supplier (lodges) and our local representative immediately, who will endeavor to put things right. Not only may prompt action to enable you to enjoy your holiday, but it is also a legal requirement, the omission of which can substantially affect your rights against our company,
If it is not possible to make the complaint to the appropriate organization at the time you should make contact with our company so that our company can endeavor to resolve it. However, should a problem remain unresolved, a complaint should be made in writing to our company office manager within thirty days of your return.
Company price policy
Our suggested itineraries are prepared many months before the start of your holiday and the prices quoted in them are for your guidance only. If at the time of booking the price has changed from that shown in our suggested itineraries, you will be told of the revised price applicable to the travel arrangements before you commit yourself.
